Delivery Area and Shipping Costs
We deliver to all major cities and towns in European Union. If you do not see the country you are looking for in the list of serviced locations please feel free to contact us if you are unsure whether we service specific location.
Delivery Status Notification
It is easy to inquire as to the status of any existing order by contacting Healthybasket.eu. Please have your order number on hand for quick service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
Please allow us a minimum of 2 business days to process your order for gift delivery to a choosen destination.
We do not deliver on Saturdays, Sundays or on legal holidays, so please make sure that your order information is accurate and complete in order to avoid any delays in delivery.
Gift Delivery Times
Our deliveries are typically made throughout the day, into the evening hours. We can deliver as early as 9:00 am or as late as 10:00 pm. However, we are currently unable to guarantee gift delivery requests for a specific time or for a certain time period. We can certainly take requests for a morning or an evening delivery, but at this time we can’t guarantee a delivery time.
If your intended recipient is going to be at work on the day of your scheduled delivery, may we suggest sending the arrangement to the workplace. Please keep in mind: an incomplete or incorrect address or phone number may delay delivery.
Guaranteed Delivery Days
Please know that if the recipient is not home (or at the provided address) and was unable to receive the package, this does not qualify as our courier missing the delivery. Also, circumstances beyond our control, such as severe weather, natural disasters, COVID-19 lockdowns & delays, strikes, and so forth void the delivery guarantee. During the months of November & December delivery times cannot be guaranteed due to the increase in carrier volume.
Calling Recipient to Arrange Delivery
We require a recipient’s phone number to ensure a smooth delivery only for DHL purposes.
Please note that delivery is attempted by DHL. We can’t be held responsible in case of unsuccessful delivery due to the recipient’s absence or if the recipient fails to collect the gift within 2 business days of the attempted delivery date, which will result in the gift contents being spoiled and discarded.
A signature of a 21+ years old person is required upon alcohol gift delivery. The gift containing alcohol can not be left at the door and delivery will be reattempted, if nobody 21+ is found home at the time of the initial delivery attempt. By purchasing this gift you confirm that you are at least 21 years old and the intended gift recipient is at least 21 years old.
Incorrect Recipient Information
If delivery could not be done because of an incorrectly specified recipient’s address (and correct phone number of a recipient was not provided), Healthybasket.eu will not be responsible for delivery delays or failure, therefore no refund will be allowed.
Most of our orders are handled by a 3rd party shipper such as DHL, FedEx, UPS or others, so whenever the address is incorrect: updates in their systems & rerouting may potentially delay delivery by 1-3 business days OR lead to a complete delivery failure (when the product shelf life no longer allows for delivery delay).
We therefore highly recommend you to double check the address & specify a working recipient’s phone number to ensure timely delivery.
If recipient is moved away or is unable to receive the gift at the location within 2 business days after attempted delivery: the shipment will be returned or destroyed, so no refund will be possible.
Each order must undergo a detailed verification to ensure that transaction is secure and to protect your financial information.
If we are unable to reach you or you fail to provide a required information in a timely manner: your order may be delayed.
Please note: your order will not be shipped until your financial information is verified by our anti-fraud team..
Special Delivery Locations
When we make deliveries to special locations such as schools, churches, hotels, hospitals or other restricted offices, it is often the case that our couriers are not allowed into these facilities to deliver the gift directly to the recipient; such deliveries will be made to the reception desk and passed onto your recipient from there. Please note that while these deliveries have a very high success rate, we cannot always verify that your recipient has received the gift – especially if we do not have a working phone number for them – and we cannot be held responsible for issues that occur with the gift once it has been delivered to reception or front desk. Please make sure that recipient is allowed to receive packages at that facility and confirm that recipient is known there by the name you specified in the order form. We’ll be unable to take responsibility for delivery delay or failure due to recipient’s organization declining to accept the gift.
Gift Packaging & Containers
Gift packaging type varies based on delivery location and season. Gifts may arrive in a traditional gift basket, box or a chest (all subject to regional availability) and carton-packed for shipping (when required). Sometimes filler and protective packaging in gifts may look different from images shown, but is always the highest quality option that is regionally available to protect your gift during shipping. We reserve the right to substitute the basket type, bow & wrap color at the local designer’s discretion and holiday theme.
You or a gift recipient may return new, unopened items sold by Healthybasket.eu within 5 days of delivery for a full refund. We’ll also fully cover the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Please contact us to request a return of a product to our closest warehouse. We will organize a pickup OR provide with the return shipping label within 2 business days.
We do not accept cancellations under any circumstances once the gift has been shipped. Gift Certificate cancellation is not possible once the physical gift certificate has been shipped.
If you wish to cancel your order, please send us an e-mail or give us a call within 1 hour of placing or 5 business days prior to the delivery date to avoid any cancellation fees.
Order Refused by a Recipient
In the rare situation your gift recipient may refuse to accept the order for personal reason or due to their company policy. In such case we will offer an option to redirect the order to another address or another recipient in the same country. In case our company had incurred expenses for the order processing & delivery to the initial recipient, additional payment for order redirection may be requested. If you offer no option to redirect the order to another address or another recipient in the same country: no refund will be possible as each item delivered is built-to-order and many items are perishable and can’t be reused for another order.
All the information on prices, discounts, deliveries and products in general can be changed without prior notice.
Healthybasket.eu is not responsible for late deliveries caused by shipping companies or because of superior powers (weather).
Under EU rules, the consumer has a period of 14 working days following the receipt of the goods, in which to withdraw from the contract without penalty and without giving any reason. The consumer will be authorized to return the goods at his own risk and own expense to Healthybasket.eu. The consumer may not exercise the right of withdrawal in respect to contracts for the supply of goods made to the consumer’s specifications or goods that deteriorate rapidly.
Healthybasket.eu is not producing any article in different gift compositions, so is not obliged to refund corrupted or broken articles in case the flaws couldn’t be noticed without opening certain articles.
Healthybasket.eu is not responsible for any unpleasant circumstances that might occure due to cunsumption of the goods sent. The recipient/consumer has a responsibility to check labels on products to avoid unpleasant reactions because of various illnesses (diabetes, different allergies or any other illnes demanding strict diet). However, customer can always ask if a certain gift is suitable for particular recipient.
Customer with purchasing products from Healthybasket.eu agrees that personal data given at the time of ordering can be processed for the purpose of processing orders, deliveries and payments. Healthybasket.eu will not transfer the personal data to any third party.
Healthybasket.eu is an online shop and because of this both parties (customer and Healthybasket.eu) aknowledge electronic evidence such as e-mail and similar as binding evidence in case of any kind of disagreement, conflict or dispute.
Healthybasket.eu is located in Ljubljana, Slovenia, EU, e-mail address info@healthybasket.
All disputes regarding the contract will be governed by the Slovenian law and fall under the jurisdiction of district courts in Ljubljana.